Overview
Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice.
This training may be available onsite; please contact us if you are interested.
Audience
This course is for those who wish to manage high levels of customer care through their teams. It will concentrate on the benefits of treating customers individually and how to manage this process.
Skills Gained
- An understanding of the value added by Good Customer care
- Knowledge of how to manage Good Customer Care
- An understanding of the need to set standards
- How to develop customer relationships from a business development perspective
Course Outline
- Course Objectives
- What is Customer Care and what is it's value?
- An Introspective Look at Current Practices
- Managing Good Customer Care
- Setting Standards to Maintain and Increase Profits
- Communication. Asking Questions and Listening
- Summary & Action Plans Agreed
The training course outline shown above is a standardised version representing all
the dates shown and may vary from the course you attend. You will be sent the actual
course outline when you enquire about a specific date.