First Line Management: Quality Focus: Level 3 CMI

Overview

Gain a Level 3 qualification awarded by the Chartered Management Institute

Examine the concept, impact and measurement of quality within your team and organisation.

This course examines the concept, impact and measurement of quality within teams and organisations. It looks at the definition of "quality" and how to identify factors that impact on quality standards.

This training may be available onsite; please contact us if you are interested.

Audience

Quality in its many forms is integral to the successful performance of an organisation. This course is ideal for any managers or aspiring managers who seek to deliver business benefits by maximising the provision of quality within their team and organisation.

Skills Gained

What will I get out of it?

• A level 3 First Line Management Award from the Chartered Management Institute.
• Credits towards a Level 3 Certificate in First Line Management accredited by the CMI

• An understanding of the importance of quality and the impact it has on your organisation's objectives
• Skills to communicate these standards to your team
• Student membership of the CMI including: access to a wide range of online resources, subscription to the Professional Manager magazine, discount rates on member events, access to the CMI library of management publications, interactive online Continuing Professional Development system.

Course Outline

You will learn to:

• Consider the importance of quality in the broader context
• Gain an understanding of the impact of quality on the team and organisation's objectives
• Look at ways to communicate the benefits of quality to your team
• Identify core quality measures that apply to your workforce.

Each One-day Qualification will be delivered via one day of face-to-face training. After the training, you will be given a written assessment to complete and return via email within 30 days. The assessment will require you to embed the knowledge gained from the course within your own role. Following successful completion, you will be awarded with a certificate confirming your Level 3 Award in First Line Management accredited by the CMI.

You will have the option to select 3 of our One-day Qualifications (at the same Level) and once all 3 written assessments have been successfully completed, you will achieve Level 3 Certificate in First Line Management accredited by the CMI.