Overview
Develop the essential skills for inspirational and effective service desk leadership. Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, service desk management.
This training may be available onsite; please contact us if you are interested.
Audience
The course is designed for both new and experienced service desk managers, team leaders and supervisors. Between 3 and 5 years experience of the service desk environment is ideal.
Skills Gained
- A thorough grounding in the skills required to lead, motivate and manage a service desk team
- The complete Service Desk management tool kit
- An internationally recognised SDM qualification
The training course outline shown above is a standardised version representing all
the dates shown and may vary from the course you attend. You will be sent the actual
course outline when you enquire about a specific date.