Overview
Quality Service to Customers: The Key to Success In Any Economy
When customers are unhappy with the service they receive, most don't complain--they simply don't come back.
"Quality Service: Defining It, Building It and Sustaining It" uses a total quality management approach to improving customer service that is effective at all levels of an organization.
The program guides you through the phases of developing and implementing quality service, and concludes by helping you create your own action plan for excellence. The result is a long-term, real world solution to an ongoing business challenge--getting and keeping your customers.
This training may be available onsite; please contact us if you are interested.
Course Outline
- Define It - What should Quality Service look like in your world
- Build It - Start immediately implementing your new level of service
- Sustain It - Once you are king of your mountain let's stay there
- Increase the number of transactions your clients make with you
- Increase the order value of each client transaction
- Increase the number of clients you have
The training course outline shown above is a standardised version representing all
the dates shown and may vary from the course you attend. You will be sent the actual
course outline when you enquire about a specific date.