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Customer Service Training Courses

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Course Name Days Code Brand Category
Service Desk Institute (SDI): Service Desk Analyst3 DaysHDI-FTSDI-
Microsoft Axapta 3.0 CRM3 DaysGB-166Microsoft-
Business Relationship Management (BRM)3 DaysBRMITIL-
Team Leadership: Customer Relations: Level 2 CMI1 DayTLCRCMI-
Customer Service Skills: Customer Relationships...That last! (Blended)2 Days8509Blended & RAIL Learning-
Team Building: Creating and Leading Customer Oriented Teams (Blended)2 Days8518Blended & RAIL Learning-
CRM - From CRM to CMR: ' Customer Managed Relationships'3 Days0600--
How to say 'No' and retain Customer Satisfaction1 Day102--
Enhancing the Visitors Experience1 Day103--
Customer Service Excellence for Finance Staff1 Day188--
Introduction to Account Management: Customer Relationship Management Course1 Day2--
Through the Customers' Eyes1 Day36--
Objection Handling Skills1 Day37--
Customer Service and Customer Care1 Day44--
Customer Satisfaction As A Selling Tool1 Day45--
Dealing with Incoming Calls Positively1 Day46--
Call Centre - Achieving Best Practice1 Day85--
Outgoing Calls: Maximising Effectiveness1 Day90--
Achieving Excellence in Customer Service3 Days910--
Telephone Techniques - Incoming & Outgoing Calls1 Day94--
Customer Service Skills: Dealing With Complaints And Aggression2 DaysCM22952--
Customer Service Skills: The Managers Role (1 day)1 DayCS-CS-DR--
Achieving Excellence in Customer Service1 DayCS-CS-GT--
Managing and Coaching your Customer Service Team2 DaysCST1--
Achieving Excellence in Customer Care1 DayCUSTCARE--
Customer Care via Email1 DayMPDCCE--
Client Focused Reception and Receptionist Skills1 DayMPDCFOR--
Internal Customer Service1 DayMPDICSE--
Maximising Customer Satisfaction in a Technical Environment2 DaysMPDMCSTE--
The Manager's Role in Customer Service2 DaysMPDMRCSE--
The Power of Customer Service - an intensive development programme4 DaysMPDPCS--
Supporting IT Users Effectively (Helpdesk)2 DaysSIUE2SKL--
Sales Support1 DaySSPT--
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