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Support Training Courses

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Course Name Days Code Brand Category
A Comprehensive Introduction to Networking (4 day)4 Days450--
Apple Mac OS X 10.6: Support Essentials 10.6 (Snow 101)3 Dayscm80673Apple-
Apple: Mac OS X: Apple: Mac Support for PC Technicians2 DaysAMS182Apple-
Apple: Mac OSX 10.6: Troubleshooting1 Day590Apple-
Blue Coat: Certified Packetshaper Professional3 DaysBC-BCPSPBlue Coat-
Cisco Network Compliance Manager (NCM) 1.4: Installation, Configuration & Administration3 DaysNCMCisco-
Cisco: IP Solution Center v5.1: MPLS, L2VPN, TEM & Troubleshooting5 DaysISC/TEMCisco-
Citrix XenApp 5.0: Providing Help Desk Support for Citrix XenApp2 DaysCXA-100-1ICitrix-
ClearSwift: Web Appliance 1.4 CCE1 DayTRG-CWA1LClearswift-
CompTIA A+ 2009: Essentials and Practical Application (Accelerated)5 DaysAG276CompTIA-
CompTIA A+ Certification: Essentials (2009 Objectives)4 Days85701SCompTIA-
CompTIA A+ Certification: Practical Application (2009 Objectives)3 Days85702SCompTIA-
CompTIA Server+5 DaysSER+CompTIA-
CompTIA Server+ 2009: Objectives5 Dayscm87912CompTIA-
CompTIA: A+ 2009: Essentials Support Skills5 DaysA+CompTIA-
Configuring and Troubleshooting Internet Information Services (IIS) 7.0 in Windows Server 20083 DaysM6427Microsoft-
Deploying Microsoft Office XP2 Days2505Microsoft-
Expand Accelerator Technical Training v 5.03 DaysEXP0001--
HP BladeSystem: Accredited Platform Specialist (APS) Servicing HP BladeSystem2 Days00115710HP-
HP BladeSystem: Virtualization Tools using Insight Dynamics - VSE4 DaysHG812SHP-
HP LeftHand P4000 SAN Solutions: Install and Configure2 Days00110362HP-
HP StorageWorks: Designing HP StorageWorks Solutions5 Days00098697HP-
HP: Servicing HP ProLiant ML/DL/SL Servers (2010)2 Days00143135HP-
IBM AIX 5L v5.3: Virtualization Performance Management5 DaysAU751BGBIBM-
IBM AIX: System Administration II: Problem Determination5 DaysAU16IBM-
IBM DB2 9 for z/OS: Application Data Recovery Workshop3 DaysCV891GBIBM-
IBM FileNet P8 v4.5: Platform Installation5 DaysF045GBIBM-
IBM Implementing POWER6, Virtualisation and AIX 6.1 for POWER5/AIX 5L Administration5 DaysIBM-AN02IBM-
IBM iSeries: Availability and Recovery on an AS/4003 DaysOL51GBIBM-
IBM iSeries: iDoctor for iSeries Performance Analysis Workshop4 DaysAS651BGBIBM-
IBM iSeries: Logical Partitioning for iSeries POWER5-based servers4 DaysAS53AGBIBM-
IBM Maximo Asset Management v7.1: Work Management3 DaysTR630GBIBM-
IBM Power Systems Sales School for AIX and Linux3 DaysAM21GBIBM-
IBM System p: HACMP System Administration III: Virtualization and Disaster Recovery4 DaysAU62GBIBM-
IBM System Storage DS4000 Storage Area Network (SAN): IBM System x and Fiber Channel Storage2 DaysXTR21GBIBM-
IBM System Storage N Series: Supporting IBM N-series5 DaysIBMSN78AIBM-
IBM Tivoli Directory Server 6.1: Advanced Deployment2 DaysTW23GBTivoli-
IBM Tivoli Identity Manager 5.0: Differences and Migration3 DaysTW240GBIBM Tivoli-
IBM Tivoli Service Request Manager 7.1 Fundamentals3 DaysTR610GBIBM Tivoli-
IBM WebSphere Process Server v6.2: Administration of IBM WebSphere Process Server5 DaysWB221GBIBM-
IBM z/OS: SMP/E3 DaysSMPEIBM-
IBM z/VM: Installing, Configuring and Servicing z/VM for Linux Guests5 DaysZV06GBIBM-
IBM: Effective z/OS Problem Analysis Techniques3 DaysZPATIBM-
IBM: iSeries 400 Backup Recovery & Media Services (BRMS): Implementation4 DaysAS28GBIBM-
IBM: Power Systems for AIX: Virtualisation I: Implementing Virtualisation4 DaysIBM-AN30IBM-
IBM: z/OS Hardware Configuration Definition (HCD) and I/O Configuration4 DaysES961GBIBM-
Implementing and Supporting Microsoft Internet Information Services 5.0 (IIS)3 Days2295Microsoft-
Introduction to Core/Crash Dump Analysis and the SunOS Kernel5 DaysST-375Sun-
Juniper Networks: Implementing Juniper Networks Steel-Belted Radius (ISBR)2 DaysTRG-ISBR2NJuniper-
Juniper Networks: Managing WX Devices Using WX CMS Software (WXCMS)2 DaysTRG-WXCMS2NJuniper-
Juniper Networks: Operating Juniper Networks Routers in the Enterprise (OJRE)4 DaysTRG-OJRE4NJuniper-
Juniper: Troubleshooting JUNOS Platforms (TJP) 9.52 DaysTRG-TJP2NJuniper-
Linux Support for SuperNOVA Users [Part 1]5 DaysVMEL1Fujitsu VME-
Maximising Customer Satisfaction in a Technical Environment2 DaysMPDMCSTE--
Microsoft Certified Technology Specialist (MCTS): Accelerated MCTS Exchange Server 2010: Configuring5 DaysMCTSX10CMicrosoft-
Microsoft Dynamics GP 9.0 Installation & Configuration3 DaysMS8505Microsoft-
Microsoft Exchange Server 2003: Implementing & Managing Microsoft Exchange Server 20035 DaysMS2400Microsoft-
Microsoft Office Communications Server 2007 R2 Ignite: Implementing and Maintaining Instant Messaging3 DaysM50232Microsoft-
Microsoft Project: Recovering Messaging Servers and Databases using Microsoft Exchange Server 20071 Day5050Microsoft-
Microsoft SharePoint 2007 Train the Trainer5 Dayscm68667Microsoft-
Microsoft SharePoint 2010: Updating Support Skills from SharePoint Server 2007 to SharePoint Server 20105 Dayscm80862Microsoft-
Microsoft Windows 2003 (or 2008): Server Administration for Fujitsu VME superNOVA5 DaysVMWN1Microsoft-
Microsoft Windows 7: Deploying and Managing Windows 74 Days2401Microsoft-
Microsoft Windows 7: Supporting Windows 7 Desktops in the Enterprise5 DaysWIN7ENTMicrosoft-
Microsoft Windows Server 2003: Domain Administrator5 Dayscm68260Microsoft-
Microsoft Windows Server 2003: Upgrading Your Support Skills from Microsoft Windows NT 4.03 DaysMS2208Microsoft-
Microsoft Windows Vista: Installing Configuring and Troubleshooting Windows Vista3 DaysM5115Microsoft-
Microsoft Windows Vista: Maintaining and Troubleshooting Windows Vista Computers3 Dayscm64460Microsoft-
Microsoft Windows XP Professional: Implementing and Supporting Microsoft Windows XP Professional5 DaysMS2272Microsoft-
Microsoft: Maintaining & Troubleshooting Windows Vista Computers3 Days5118Microsoft-
Microsoft: Windows 7: Enterprise Desktop Support Technician (previously M6293)5 DaysM50331Microsoft-
NetApp Certified Data Management Administrator (NCDA): Advanced NCDA Boot Camp5 DaysANCDA BCNetApp-
NetApp: Operations Manager, Protection Manager and Provisioning Manager 3.7: Administration4 DaysOPSMGRNetApp-
NetApp: Protection Software Administration3 DaysNPSANetApp-
Oracle Database 10g: Data Guard Administration (3 day)3 DaysD17316GC20Oracle-
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